Staff
License plate is not being recognized
Collect camera and lane details for an LPR support investigation.
What this covers
Use these observations to help support trace the lane camera, Rekor processing and delivery to NXT Wash.
Staff checks
- Record the site, lane, time, and whether the problem affects one vehicle or several.
- Observe whether the camera view is obstructed or the camera position appears to have changed.
- Record whether recognition still works in another lane.
- Tell support whether there is no camera image, an image without a plate read, or a plate read that does not match the expected membership.
- Follow the site's existing customer-assistance procedure while support investigates.
What support will check
The technician should verify the active recognition platform, lane-to-camera mapping, camera image and stream, processing device, and delivery to the correct lane middleware.
Recovery check
Support should verify a camera image, a recognition event, and the expected result in the correct lane. Testing only the camera's network connection is incomplete.