Technicians
NXT Wash contacts for White Water technicians
Named NXT Wash contacts for White Water technicians; staff use White Water channels first.
White Water channels first
Staff always use White Water channels first. Only White Water technicians contact NXT Wash.
For a White Water technician escalating a site issue, use the NXT Wash Support primary line: (856) 684-4313. Confirm the assigned contact and coverage for your project.
Projects, installation and training
| Contact | Role and responsibilities | Phone | |
|---|---|---|---|
| Joseph Farina | Account Manager; main sales/project contact, onboarding, implementation, training, support and marketing | Joseph.F@nxtwash.com | 617-721-2051 |
| Jean Moreira | Director of Customer Journey; customer success, training, installation, shipping and project coordination | Jean.M@nxtwash.com | 617-259-6705 |
| Trevor Steinwand | Senior Implementation Solutions Specialist; on-site/remote installation support and project coordination | Trevor.S@nxtwash.com | 330-347-7451 |
| Brittany Montgomery | Remote Training Coordinator / On-boarding Project Manager; remote training, onboarding and admin setup | Brittany.M@nxtwash.com | 480-800-9206 |
| Joe Knebs | Vice President of Implementation; onboarding project tracking | Joe.K@nxtwash.com | 480-323-6945 |
| Josh Olsen | Customer Success Manager; training, marketing promotion setup and general requests | Josh.O@nxtwash.com | 774-238-1071 |
Technical support and product work
| Contact | Role and responsibilities | Phone | |
|---|---|---|---|
| Tyrone Borjas | Enterprise Technical Support Manager; dedicated technical-support representative | Tyrone.B@nxtwash.com | 856-984-4313 ext. 00017 — confirm before use |
| Jared Mueller | Director of Technical Operations & Solutions; high-level technical assistance for White Water IT | Jared.M@nxtwash.com | 954-707-8354 |
| Jesse Huynh | Technical Operations & Solutions; high-level technical assistance for White Water IT | Jesse.H@nxtwash.com | 617-842-7888 |
| Nick Kerns | Product Manager; feature requests and project timelines/rollout | Nick.K@nxtwash.com | 954-234-7804 |
| Dorjan Hajdari | CTO; oversees technical operations | Dorjan.H@nxtwash.com | 857-277-9146 |
For support escalation, use the primary line above. After-hours routing is TBD by White Water.
Data migration and billing
| Contact | Responsibility | Phone | |
|---|---|---|---|
| Alberto Teruel | Data Migration Manager; migration, plan mapping and credit-card processing | Alberto.T@nxtwash.com | 856-223-7097, option 7 |
| NXT Wash Billing | Billing contact | Billing@nxtwash.com | Not supplied |