Receipt printer or cash drawer problem
Check the Volcora POS printer, USB and cash-drawer connections, and find the correct manufacturer driver.
White Water POS printer
The POS receipt printer is Volcora. See the printer photo and equipment guide. Its documented POS connection is USB B at the printer to USB A at the terminal; the cash drawer connects to the back of the printer.
Information to collect
Record the printer's model label, connected POS terminal, visible indicators or error, and whether the problem affects receipts, the cash drawer, or both. Check and report the visible power, USB and drawer connections without changing the configured setup.
Drivers and manufacturer tools
Use the Volcora Support and Download Center:
- Select Receipt Printers.
- Select the model/series shown on the printer's label.
- Choose the driver for the POS terminal's operating system.
- Use that model's manual or testing tool with support when checking the installation.
The support center offers different downloads for different printer series. A product photo or brand name alone is not enough to choose the driver. Internet access is required for downloads.
Cash drawer handoff
Report whether receipts still print and whether the drawer works through the site's approved manual process. Give support the printer model and drawer connection details so they can verify the matching printer/drawer configuration.
Legacy XPT receipt printer
The original White Water Hecon guide covers a separate legacy kiosk printer. Use it only when that equipment and operating setup match.
Recovery check
Confirm a readable receipt and, where applicable, the authorized cash-drawer test. Record the model, connection and driver used for the site record.